Yamaha YUS5 TA2 TransAcoustic Piano

SKU: YUS5TA2

$27,395
Finish: Polished Ebony
  • Same acoustic piano design as the YUS5
  • Yamaha TransAcoustic technology allows almost infinite sound & connectivity options
  • 131cm Tall
  • Made in Japan
  • Includes tuning, regulation and voicing
  • Includes stool & delivery

Includes FREE piano pack including:

LIVE THE ACOUSTIC LIFE

Acoustic authenticity whenever you need it

For pianists who want a piano that will be a true partner for their music, or those who want to offer their children the life-long gift of music, Yamaha offers a truly versatile, modern take on this storied instrument. With all the allure of an acoustic piano in a form that you can play without worrying about the time of day or those around you, these instruments will soon become an integral part of your musical life.

TransAcoustic™ Piano—a innovative proposal from Yamaha for new ways to enjoy the acoustic piano. Enjoy the authentic reverberation and resonance unique to acoustic pianos, combined with the ability to adjust the volume of the instrument.

The YUS5 offers Yamaha's outstanding musical performance and quality, for those who demand the very best sound. TransAcoustic™ functionality has been added to this YUS5. This is a TA2 type TransAcoustic™.

TransAcoustic™ mode

TransAcoustic™ mode

Full acoustic sound for all occasions

TransAcoustic™ technology makes it possible to control volume without losing the rich sound only an acoustic piano can provide. Enjoy authentic acoustic sound any time you wish by adjusting the volume to suit the time of day, the surroundings and the preferences of player and people around them.

SILENT Piano™ mode

SILENT Piano™ mode

Immerse yourself in the natural sound of the piano

Yamaha CFX Binaural Sampling provides such natural sound that you forget you are wearing headphones. Coupled with VRM (Virtual Resonance Modeling) that faithfully reproduces the distinct resonance of an acoustic piano, this technology allows you to immerse yourself in the natural sound of the piano without being disturbed by others.

A diverse range of voices

A diverse range of voices

The rich sound of your favorite voices pours out of the entire piano

Choose from a variety of voices, including two world-renowned concert grand pianos—the Yamaha CFX and the Bösendorfer Imperial—electric pianos, harpsichords, organs, and many more. Only TransAcoustic™ pianos produce these voices throughout the entire instrument, creating an authentic ambience.

- You can also use Smart Pianist App to select these voices from your device.

- The UD-WL01 USB Wireless LAN Adaptor (sold separately) is required to use Smart Pianist App over a wireless connection.

Connect wirelessly for Bluetooth® audio

Connect wirelessly for Bluetooth® audio

Play audio files on the piano for a completely new experience

TransAcoustic™ technology expands the possibilities of acoustic pianos: now, enjoy audio files from your device with the natural, rich sound that only a piano soundboard can produce. Perform over your audio files, or simply listen in comfort while the piano itself behaves as a speaker—whether performing or listening, this new technology cements the piano’s place in your everyday music life.

TransAcoustic™ technology

Newly developed TransAcoustic™ technology transmits digital sound directly to the piano soundboard, thus making the piano itself behave as a speaker. On a TransAcoustic™ piano, the sound that you hear is resonating directly from the soundboard. The tone generator sends an optimized audio signal to transducers that are connected by a coil to the soundboard. This sets the coils in motion, causing the soundboard to vibrate and generate sonic vibrations that travel through bridges attached to the soundboard, and are ultimately transmitted to the strings, making them resonate with sound.

Play piano at any volume

There are times when the full sound of an acoustic piano may not be appreciated by your family or neighbors. For these situations, simply activate the TransAcoustic™ mode and the hammers will no longer strike the strings. Non-contact sensors under each individual key detect your keystroke depth, velocity and timing and send this information to the tone generator. Just adjust the volume and hear the digital sound of your piano performance coming from the entire instrument. Naturally, there is no need for headphones or external amplification.

Two World-Renowned Piano Sounds

You can play TransAcoustic™ TA2 type with the voices of CFX, Yamaha’s finest concert grand piano, and Bösendorfer’s legendary Imperial. All 88 keys are sampled individually. As Yamaha’s flagship grand piano, the majestic CFX boasts a wide palette of tonal colors, from sparkling high notes to powerful bass tones. The legendary Bösendorfer, meanwhile, is renowned for its sonorous and rich Viennese sound.

A broad sonic palette

TransAcoustic™ TA2 type offers total 20 pre-installed sounds such as electric pianos, harpsichord, organs, strings, choir, and synth pad, allowing you to select the ideal voice to match your preferred musical genre.

Combine acoustic and digital sound

Thanks to their unique construction, TransAcoustic™ TA2 type allow you to layer the natural, resonant sound of the acoustic piano together with voices from the tone generator. Perhaps the most scintillating sounds are created by combining the acoustic and digital properties of the instrument—for example, gentle orchestral strings seemingly played from an acoustic piano—to achieve sonic textures with a natural quality not found on any other instrument.

Play-along to music

Enjoy playing along with any of the 50 preset songs that come with TransAcoustic™ TA2 type, accompanying your playing with songs you have recorded yourself, or even with commercially available songs played back through the sound board. You can play a duet with yourself, or you can just sit back and listen to the playback.

Featuring SILENT Piano™ SH2

Yamaha's SILENT Piano™ SH2 technology allows practice sessions to be conducted with headphones. Yamaha's SILENT Piano™ SH2 technology also features a superb binaural sample from the Yamaha CFX concert grand piano recorded using special techniques to perfectly capture the sound from the player's natural listening position. These two technologies combine to create the perfect environment to play without disturbing others.

Rich resonance and subtle accurate reproduction

CFX Binaural Sampling *Only for SILENT Piano™ mode

Yamaha’s advanced binaural sampling technology uses samples from the CFX, Yamaha’s acclaimed concert grand piano, recorded with specialized microphones that capture locational information and other nuances discerned by the human ear. The resulting sound is so natural, so enveloping, that you’ll soon forget you’re even wearing headphones at all.

VRM physical modelling-—the distinctive reverberation generated by the entire body of a concert grand piano *Only for SILENT Piano™ mode

In a grand piano, sound resonates throughout the body of the instrument, producing a rich reverberation that envelops the listener in sound. This phenomena is reproduced perfectly through enhanced Virtual Resonance Modeling (VRM). The original VRM calculates the various states of the strings for each of the 88 notes on the keyboard, from one instant to the next, and timing and depth of damper pedals pressed. The enhanced VRM now also calculates aliquot resonance in the upper octaves, and the full resonance of the soundboard, rim, and frame. This technology allows for vivid, bright, richly-varied expression that reflects the limitless number of factors inherent in piano performance.

Stereophonic Optimizer (Piano Voices other than CFX Grand) *Only for SILENT Piano™ mode

Stereophonic Optimizer is an effect which reproduces the natural sound distance, like with the sound of Binaural Sampling, even though you are listening to it on headphones. When one of the Piano Voices other than CFX Grand is selected, the Stereophonic Optimizer is enabled.

Smooth Release-From staccato to legato, superbly expressive sound that responds to the player’s touch

Featuring Yamaha's Smooth Release technology, TransAcoustic™ TA2 type offers the crisp tone heard when playing staccato as well as the lingering sound produced by releasing the keys more. This provides finely-nuanced response to the pianist’s playing.

Key-Off samples

The moment a pianist’s fingers are lifted from the keys of a grand piano, subtle changes occur in the instrument’s tone as the damper is lowered onto the strings to mute its sound. Key-Off samples features actual recordings of these changes, offering a faithful reproduction of the most subtle changes in the piano’s sound, allowing for a more realistic performance.

Unique Yamaha technology retains the all-important touch of the piano

Key sensors

Under each of the 88 keys is a Yamaha-unique continuous-detection grey-scale shutter key sensor. These sensors detect the movement of the keys continually, allowing natural musical expression even when the piano is in TransAcoustic™ mode or SILENT Piano™ mode. Since they do not come into contact with the keys, these sensors do not affect the feel of the keyboard in any way.

Hammer sensors

Grand piano with TransAcoustic™ TA2 type are fitted with hammer sensors that allow even slow keystrokes or rapid trills. To ensure that they do not affect the feel of the keyboard in any way, Yamaha uses non-contact sensors.

Quick escape system

Grand piano with TransAcoustic™ TA2 type features a quick escape system that allows the sound muting mechanism to be fitted to a grand piano without sacrificing any of the playability or musical expression demanded of such instruments in an acoustic performance. This system allows optimal separation to be obtained between the hammers and strings by adjusting the distance between the hammers and strings, ensuring that the feel of the keyboard stays in the best possible condition whether playing acoustically or with the sound muted.

General functions

Connect wirelessly for Bluetooth® audio

You can stream audio files through TransAcoustic™ TA2 type by using a Bluetooth-enabled smart device. You can enjoy playing along with any songs on your smart device. (May not be available depending on your area)

Smart Pianist APP

The smart device app “Smart Pianist” (available as a free download) enables you to use the functions such as selecting Voices, controlling the metronome intuitively with the visualized interface, or display the score on your smart device.

The UD-WL01 USB Wireless LAN Adaptor (sold separately) is required to use Smart Pianist over a wireless connection.

More Information 

Sophosticated & simple design of the control panel

The control unit has been given a sophisticated design that unobtrusively blends with the piano itself. Moreover, the simple controllers allow you to operate the instrument easily.

For Polished White finished piano, the white colored unit will be installed.

Connection terminals

The USB TO HOST terminal allows you to connect to a computer or portable device and record high-quality audio without the need for an additional interface, while AUX OUT allows sound to be output to a variety of external devices (e.g. stereo components, IC recorders, speakers with built-in amplifiers, stereo systems), and AUX IN allows listening to sound from external devices (sound source modules and music players). MIDI OUTPUT transmits performance information to external devices such as synthesizers. MIDI IN allows the instrument to receive and playback performance information from sequencers using the tone generator of the TransAcoustic™ TA2.

Two recording systems (Built-in recorder and USB audio recorder)

The performance can be recorded in two different ways. It can be recorded either directly to the built-in recorder of a piano, or to a USB audio recorder, in which case the data stored in USB flash memory in WAV format can be played on a PC as well. Using a built-in recorder is more convenient if the players wish to listen to the recorded piece right away. It allows them to listen to the entire performance of a music piece or to go back and listen to a particular section of the piece. Since performances are saved in WAV format with a USB audio recorder, they can be recorded onto CDs or played on portable music players.

Open structured headphones- produce clear, high-quality sound

The headphones that come with TransAcoustic™ TA2 type are designed in a way that minimizes the strain on users after long hours of playing. This newly employed headphones contribute to the improvement of sound quality as well as to the reduction of fatigue during performance.

Metronome

TransAcoustic™ TA2 type has a built-in metronome that can be used in both TransAcoustic™ mode and SILENT Piano™ mode so that players can listen to precise rhythm while they play.

Yamaha YUS5 Acoustic Piano

The production know-how of the SU7 has created a piano with superior voicing: a superbly crafted instrument with inspiringly rich sound and delicate balance. The simplicity of the cabinet gives superb acoustics to the subtlest note, and specially designed hammers provide rich tone. And the simple, meticulous design rounds out a piano that enhances the performance of professional and home pianists alike.

Spruce Soundboard

At the Yamaha lumber mill and wood processing facility, the finest spruce is quarter sawn; and less than 10% of the total is selected and reserved for Yamaha piano soundboards. Solid spruce, rather than laminated spruce or poplar, is the choice in all fine pianos for the best amplification of sound, best tone and sustain.

Seasoned for Destination

Yamaha specifically seasons this piano for the Australian market using a proprietary technology. The tuning stability, finish and overall musical integrity are enhanced over the long life expected of a fine piano.

Tuning Pins

Made in-house at Yamaha, Yamaha tuning pins are made to exacting specifications to ensure stability and durability.

Pinblock

Yamaha pinblocks are made in-house to ensure that correct materials and procedures are used. This is vital for long term tuning stability.

Spruce Keys

Yamaha uses Spruce for the keys on all models of pianos. Spruce is very light and possesses a very high ratio of strength to weight. It is ideal for key construction, even though its cost is greater than either sugar pine or bass wood. Yamaha keyboards respond quickly providing fast repetition for the most intricate piece of music. Yamaha keyboards withstand heavy use over years of fortissimo passages.

V-Pro Plate

Yamaha uses V-Pro (Vacuum Shield Mould Process) in casting the iron frame (plate). V-Pro plates are stronger and visually more appealing. Critical dimensions are produced more accurately than before.

Metal Action Rails

Yamaha engineering developed a unique Extruded Aluminum Alloy Action Rail (bearing a Yamaha patent) that is one of the best innovations for improving a piano action in the last 100 years. The usual fluctuations in wood rails that effect touch, caused by periodic weather changes, are eliminated allowing stable, long-lasting action regulation.

Balanced Action

Each key of a Yamaha piano is individually tested and measured for the corrections needed to obtain uniform “down weight” pressure. Yamaha actions play correctly and uniformly. This balancing helps ensure a lifetime of superior touch and control across the keyboard.

Uniform Key Travel

Yamaha designs all grand and vertical pianos to have the same key travel. Regardless of size, type or model of Yamaha piano, the keyboards will always feel the same.

Finishes

Polished Ebony

CASTER

Double caster offer excellent support and stability.

DIMENSIONS

Width 152 cm (59 3/4")

Height 131 cm (51 1/2")

Depth 65 cm (25 1/2")

Weight 267 kg (589 lbs)


KEYBOARD

Key Surfaces - White Ivorite

Key Surfaces - Black WPC

Hammer  YUS Series Special

Pedal  Damper/Sostenuto/Soft

Caster  Double Caster

Lid Prop Safety Stop -

Lid/Fallboard Locks - Yes

Soft-Close Fallboard - Yes

Key Sensors Non-contact continuous detection optical sensor


PEDALS

Damper Pedal Continuous detection sensor

Sostenuto Pedal On/Off detection sensor

Soft/Shift Pedal On/Off detection sensor

Mechanism Hammer shank stopper operated by center pedal

Action -

Mechanism TransAcoustic™ technology


TONE GENERATION

Piano Sound Yamaha CFX, Bösendorfer Imperial

Binaural Sampling Yes (CFX Grand Voice only)

VRM Yes

Key-off Samples Yes

Smooth Release Yes

Polyphony (max.) 256

Preset Number of Voices 20

Voices for Song Playback 480 XG Voices + 12 Drum/SFX Kits

Reverb Yes

Brilliance Yes

Stereophonic Optimizer Yes (Piano Voices other than CFX Grand)


SONGS

Number of Preset Songs 20 Voice Demo Songs, 50 Classics

Recording Number of Songs 10

Data Capacity approx. 550 KB

Playback Format WAV (44.1 kHz, 16 bit, stereo), SMF (Format 0, Format 1)

Recording Format WAV (44.1 kHz, 16 bit, stereo), SMF (Format 0)

Recording Time (max.) 80 minutes/Song


OVERALL CONTROLS

Metronome Yes

Tempo Range 5 – 500

Transpose -12 – 0 – +12

Tuning 414.8 – 440.0 – 466.8 Hz (approx. 0.2 Hz increments)


CONNECTIVITY & STORAGE

Bluetooth  Yes (Audio) (May not have this functionality depending on the country in which you purchased the product)

Internal Memory  approx. 1.3 MB

External Drives USB flash drive

Headphones Stereo mini jack (x2)

MIDI - IN/OUT

AUX IN Stereo mini jack

AUX OUT [L/L+R][R] (Standard phone jack)

USB TO DEVICE Yes

USB TO HOST Yes

Power Consumption 40 W (When using PA-300C AC adaptor)

Auto Power Off Yes


ACCESSORIES

Included Accessories Headphones, headphone hanger, attachment screws for headphone hanger, “50 Classical Music Masterpieces” music book, Owner’s Manual.

Separately Sold Accessories USB wireless LAN adaptor (UD-WL01), wireless MIDI adaptor (UD-BT01/MD-BT01).

"We want our clients to have peace of mind with a finished and performance-ready piano of superb quality. We do not cut corners, and we will never settle for anything less than getting the best out of every piano we sell." - Geoff Logan

Why Buy Your Piano From Logans?

Anyone can tell you they provide great service, but can they prove it? Logans Pianos have been in the piano business for almost a century, and in that time we've provided pianos for some of the most important performers and institutions in the music industry. Our long history as Sydney's most trusted name in pianos bears testament to the fact the we are the best in the business, and we have the evidence to back that claim up.

Now with four generations of experience, we have the expertise to ensure that a piano from Logans will deliver the best possible performance and the greatest enjoyment for many decades to come.

All pianos purchased from Logans come with a minimum of $1250 worth of extras, including:

  • Minimum three courses of tuning, regulation & voicing
  • 10 Year Warranty, and free after sale care
  • Delivery to ground level
  • Matching Yamaha piano bench
  • Limited Time offer: 50th anniversary pack, including fitted piano cover, metronome, piano polish & commemorative clock with Logans and Yamaha logos. 

What is Piano Regulation?

Production schedules in factories only allow for a certain amount of time to be spent on each piano. Additionally, pianos are shipped in vacuum sealed environments, and moving parts shift slightly as they adjust to their new environment. Adjustments made by a piano technician to an instrument's keys and action to compensate for these shifts is referred to as "regulation".

All new pianos before leaving their factory are tuned and regulated. Piano components including wood, felt, and doeskin have a tendency to "bed down" and change in thickness for some time, thus altering the regulation and performance of the piano. All manufacturers fundamentally insist that their new pianos be regulated again before being sold.

Today, piano regulation is a dying art, and Logans are one of very few piano shops in Australia that still perform a full course of regulation as part of every sale. A large percentage of pianos sold in Australia receive no more than a single tuning at this most important stage in their lives - a fact even Yamaha Australia have tactely acknowleged in labelling Logans Pianos the only Yamaha Piano Authorised Sales and Service Centre in NSW.

Why is Regulation Important?

Piano regulation is vital to ensuring a long and healthy life for any piano, whether it's a $6000 upright or a $500 000 Concert Grand. The minute adjustments made by a piano technician prevent vital moving parts for rubbing together and wearing prematurely, and ensures a clear, even volume by ensuring the action is balanced across all 88 keys.

Additionally, it removes the "stiffness" that experienced piano players often complain of when playing a brand new pianos, and brings out the full performance potential inherent in its design. Traditionally, regulation was considered an essential part of the purchase of a piano, and piano dealers were judged on the quality of their regulation.

Piano Voicing

Piano voicing involves balancing the volume, tone, and overall sound of the piano by adjusting the hardness of the hammer felts by pricking them with needles using a tool called a "picker". While this sounds like a simple enough task, it requires years of experience to get a feel for how to achieve the "right" voicing for an individual piano. It can be a time consuming task on a higher quality piano, which will generally start with denser felt so that it needs to be replaced less frequently. In many ways, voicing is as much art as science, and as such relies heavily on the taste and experience of the technician.

There is a widespread myth that Japanese pianos have an inherently "bright" or "harsh" sound, compared with their more expensive European and North American counterparts. This is simply not the case. More often than not, this comes down to the piano's voicing being given little, or no attention by the seller. In point of fact, most Yamaha pianos still use the same felt and strings as a Steinway. If a mellow sound is what you want in your piano, we are more than happy to oblige.

Piano Tuning

As with regulation, the tuning of a piano is heavily impacted by changes in atmospheric conditions. As a result of this, it is crucial that a new piano is not merely tuned prior to sale, but left to sit, and retuned in a repeated cycle until the technician can be certain that the tuning will remain stable.

Typically, a piano requires three tunings prior to sale, but sometimes more are necessary, depending on a variety of factors including construction, weather and even the specific cuts of timber used in the instrument. Ultimately, we see it as our responsibility to continue tuning a piano until we can be sure it's going to stick.

Unfortunately, many dealers try to bypass this process by offering to tune the piano in your home, offering the explanation that "moving the piano will put it out of tune". This is absolutely false. However, it is true that piano's tuning will drift a little in the first six months as it acclimatises to your home. 

To remedy this, all pianos sold at Logans include at least one free tuning to be used at any point in the first six months, as part of Yamaha's  Premium Piano Care Program. Grand Pianos pianos may include up to 10 years worth of free tunings, free of charge.

Assuming your piano has been prepared correctly and nothing unexpected happens (flood, fire, pestilence etc.), it should only require scheduled tuning every 6-12 months, and a course of regulation and voicing every few years.

The Logans Difference

A full course of tuning, regulation, and voicing on a new piano runs anywhere from $900 to $1100, depending on the specific instrument. Logans include this service as part of the purchase price on every new piano we sell, free of charge.

All pianos also include free delivery, a matching piano bench, manufacturers warranty, and at least one free tuning after delivery We can also arrange continued maintenance afterwards. The knowledge and experience gained over the past century, ensures a Logans Piano will deliver the best possible performance and the greatest enjoyment for many decades to come.

While many piano sellers advertise tuning and regulation as part of their pre-sale service, most consistently fail to invest the time and resources required to bring them up to standard. This is a fact we are regularly reminded of whenever one of our technicians arrives for a scheduled tuning on a piano purchased from a competitor, and finds that it in need of voicing and regulation, just six months after purchase.

We have found that our satisfied clients often share their Logans experience with students, family, friends. In fact, the majority of people who purchase a piano from us initially chose Logans based on recommendation and reputation. These recommendations depend not just on quality customer service but also on the great performance of our pianos long after they have been delivered. We therefore select and prepare our new pianos very carefully. This more than anything else is what has kept our doors open for almost 100 years.

General

Logans Pianos offers Australia wide shipping on all products on our website and our Burwood store. The vast majority of our orders are eligible for free, or $8.95 flat rate shipping. For more details, see below.

We will always do our best to make your order as fast and easy as possible. In most cases, we will process and ship your order next business day. 

For a variety of reasons, sometimes this is not possible. In these cases, we will always notify you by email or phone of the expected lead time the following business day.

International shipping is available for many of the products on our website using courier shipping. See below for details.

Tracking Your Order

You will always be notified by email or phone once your order has been shipped, and will be able to track it using the provided shipping information here.

Returns

If you are looking for our returns policy, please click here

Delivery Options

Logans are pleased to offer a variety of delivery options to our customers so you can choose the shipping method that best suits your needs.

In most cases, you will receive your order in 2-5 business days from the time of your order, but we ask that you allow up to 14 days for delivery, to account for unexpected delays.

Free & Flat Rate Shipping

Most orders over $100 qualify for free shipping.

orders under $100 are eligible for $8.95 flat rate shipping To NSW, VIC and ACT, or $15 flat rate shipping to all other Australian states.

Small products such as books, strings and small accessories may be sent with Australia post, and may not include a tracking number. If tracking is important to you, please choose courier shipping to ensure you will be able to track your order.

We have send tens of thousands of books and accessories in this manner, and very rarely have issues. If your product arrives damaged, or has not arrived within 14 days, please contact us as soon as possible, and we will replace it free of charge. 

Acoustic Pianos, Digital Pianos with a shipping weight of over 80kg, and other products that require specialist delivery services or installation are not eligible for free or flat rate shipping.

Orders to Western Australia do not qualify for free shipping.

In Store Pickup

Most products can be picked up from our Burwood store. If you choose this option at checkout, please wait for us to confirm your products are ready for pickup before pick it up. 

We are able to arrange curbside pickup/click and collect on customer request.

Courier Shipping

Logans are pleased to offer shipping by the following couriers:

  • Couriers Please
  • Fastway
  • Parcel Point
  • Quantium
  • Seko
  • Sendle
  • TNT
  • Toll
  • UPS
  • Clipper Parcels (Sydney Only)

In most cases, the fastest, cheapest and best options to your location will appear at checkout, allowing you to choose the courier and rate that best suits your needs. Sometimes, rural and remote and international areas will not calculate shipping. This doesn't mean we can't ship to you, or even that it's going to be particularly expensive. Generally, we recommend you use flat rate shipping in these cases, but if this is not appropriate, or available for you, please contact us, and we will discuss your options with you. 

Digital Pianos Delivery & Setup

Digital Piano delivery and setup is available in the Sydney Metro area for the cost of $150 +$0.30 per stair.

Additional surcharges apply to deliveries outside of the Sydney Metro area, and will need to be scheduled in advance. Please contact us for an obligation free quote.

As you will have to be home to show the carriers where to set up your piano, we will call to schedule your delivery at a time that is convenient for you. 

Acoustic Pianos Delivery

Logans only work with the best speciality piano carriers in the business - Dragon & Goninans. This ensures that your piano will arrive not only undamaged, but in tune & well regulated. Delivery to Sydney metro area is free to ground level, +$50 for each flight of stairs. 

Additional surcharges apply to deliveries outside of the Sydney Metro area, and will need to be scheduled in advance. Please contact us for an obligation free quote, or select "Post-paid Piano Shipping" at checkout, and we will call you the following business day to discuss your shipping options. Note that selecting this option means your shipping costs are not included in the price of your order, and will need to be paid prior to delivery.

As you will have to be home to show the carriers where to place your piano, we will call to schedule your delivery at a time that is convenient for you. 

Pre-Orders & Out Of Stock

Out of stock or new release products will generally be available for pre-order. If you pre-order a product online, we will contact you using the details provided your order to give you an ETA the next business day. For most products, this will add less than a week to the delivery time for your order.

In the case of new release products, or some specialty items, lead times can be up to six months. If you would like to know the ETA of a product before pre-ordering, please contact us by email, phone, or using the chat widget and we will give you an ETA.

In all cases, you can cancel a pre-order for a full refund within 30 days. Standard refund conditions apply. Click here to see our refund policy

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