Anyone can tell you they provide great service, but can they prove it? Logans Pianos have been in the piano business for almost a century, and in that time we've provided pianos for some of the most important performers and institutions in the music industry. Our long history as Sydney's most trusted name in pianos bears testament to the fact the we are the best in the business, and we have the evidence to back that claim up.
Now with four generations of experience, we have the expertise to ensure that a piano from Logans will deliver the best possible performance and the greatest enjoyment for many decades to come.
All pianos purchased from Logans come with a minimum of $1250 worth of extras, including:
Production schedules in factories only allow for a certain amount of time to be spent on each piano. Additionally, pianos are shipped in vacuum sealed environments, and moving parts shift slightly as they adjust to their new environment. Adjustments made by a piano technician to an instrument's keys and action to compensate for these shifts is referred to as "regulation".
All new pianos before leaving their factory are tuned and regulated. Piano components including wood, felt, and doeskin have a tendency to "bed down" and change in thickness for some time, thus altering the regulation and performance of the piano. All manufacturers fundamentally insist that their new pianos be regulated again before being sold.
Today, piano regulation is a dying art, and Logans are one of very few piano shops in Australia that still perform a full course of regulation as part of every sale. A large percentage of pianos sold in Australia receive no more than a single tuning at this most important stage in their lives - a fact even Yamaha Australia have tactely acknowleged in labelling Logans Pianos the only Yamaha Piano Authorised Sales and Service Centre in NSW.
Piano regulation is vital to ensuring a long and healthy life for any piano, whether it's a $6000 upright or a $500 000 Concert Grand. The minute adjustments made by a piano technician prevent vital moving parts for rubbing together and wearing prematurely, and ensures a clear, even volume by ensuring the action is balanced across all 88 keys.
Additionally, it removes the "stiffness" that experienced piano players often complain of when playing a brand new pianos, and brings out the full performance potential inherent in its design. Traditionally, regulation was considered an essential part of the purchase of a piano, and piano dealers were judged on the quality of their regulation.
Piano voicing involves balancing the volume, tone, and overall sound of the piano by adjusting the hardness of the hammer felts by pricking them with needles using a tool called a "picker". While this sounds like a simple enough task, it requires years of experience to get a feel for how to achieve the "right" voicing for an individual piano. It can be a time consuming task on a higher quality piano, which will generally start with denser felt so that it needs to be replaced less frequently. In many ways, voicing is as much art as science, and as such relies heavily on the taste and experience of the technician.
There is a widespread myth that Japanese pianos have an inherently "bright" or "harsh" sound, compared with their more expensive European and North American counterparts. This is simply not the case. More often than not, this comes down to the piano's voicing being given little, or no attention by the seller. In point of fact, most Yamaha pianos still use the same felt and strings as a Steinway. If a mellow sound is what you want in your piano, we are more than happy to oblige.
As with regulation, the tuning of a piano is heavily impacted by changes in atmospheric conditions. As a result of this, it is crucial that a new piano is not merely tuned prior to sale, but left to sit, and retuned in a repeated cycle until the technician can be certain that the tuning will remain stable.
Typically, a piano requires three tunings prior to sale, but sometimes more are necessary, depending on a variety of factors including construction, weather and even the specific cuts of timber used in the instrument. Ultimately, we see it as our responsibility to continue tuning a piano until we can be sure it's going to stick.
Unfortunately, many dealers try to bypass this process by offering to tune the piano in your home, offering the explanation that "moving the piano will put it out of tune". This is absolutely false. However, it is true that piano's tuning will drift a little in the first six months as it acclimatises to your home.
To remedy this, all pianos sold at Logans include at least one free tuning to be used at any point in the first six months, as part of Yamaha's Premium Piano Care Program. Grand Pianos pianos may include up to 10 years worth of free tunings, free of charge.
Assuming your piano has been prepared correctly and nothing unexpected happens (flood, fire, pestilence etc.), it should only require scheduled tuning every 6-12 months, and a course of regulation and voicing every few years.
A full course of tuning, regulation, and voicing on a new piano runs anywhere from $900 to $1100, depending on the specific instrument. Logans include this service as part of the purchase price on every new piano we sell, free of charge.
All pianos also include free delivery, a matching piano bench, manufacturers warranty, and at least one free tuning after delivery We can also arrange continued maintenance afterwards. The knowledge and experience gained over the past century, ensures a Logans Piano will deliver the best possible performance and the greatest enjoyment for many decades to come.
While many piano sellers advertise tuning and regulation as part of their pre-sale service, most consistently fail to invest the time and resources required to bring them up to standard. This is a fact we are regularly reminded of whenever one of our technicians arrives for a scheduled tuning on a piano purchased from a competitor, and finds that it in need of voicing and regulation, just six months after purchase.
We have found that our satisfied clients often share their Logans experience with students, family, friends. In fact, the majority of people who purchase a piano from us initially chose Logans based on recommendation and reputation. These recommendations depend not just on quality customer service but also on the great performance of our pianos long after they have been delivered. We therefore select and prepare our new pianos very carefully. This more than anything else is what has kept our doors open for almost 100 years.