Time Frame

Logans offer returns on most purchases for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, your refund will be processed within 5 business days.


To be eligible for a return, your item must be unused, unmarked & undamaged, in it's original packaging.

Your product must be received by Logans Pianos to process your refund. We do not accept order "cancellations" due to slow delivery, or other circumstances that are out of our control. We do no provide refund "advances" on products you intend to return, or are currently in transit.

The following products cannot be returned:

  • Items we cannot legally returns for copyright reasons (e.g sheet music & CDs)
  • Items with hygiene concerns, such as opened mouthpieces, reeds and earplugs
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Logans Pianos reserve the right to refuse returns we believe are being initiated in "bad faith" - i.e. in cases where the customer never intended to keep the product.

All returns require proof of purchase.

To return your product, you should mail your product to:

Logans Pianos (Hire)
250 Burwood Rd, Burwood
NSW 2134, Australia

You will be responsible for paying and organising your own shipping for returning your item, unless you are making a warranty return. Initial shipping costs are non-refundable. If you receive a refund, the actual cost of initial shipping will be deducted from your refund.

This means even if you received free shipping on your purchase, you may be liable for the total associated shipping costs when making a non-warranty return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are making a warranty claim, Logans will take responsibility for return shipping.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund clears.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@loganspianos.com.au.

Warranty Returns

Logans Pianos accepts full responsibility for guiding our customers through the warranty claim.

The term of warranty varies from brand to brand and product to product. Generally, this information can be found in the relevant product page. Where no manufacturer's warranty is listed, all products we sell comply with the relevant Australian consumer law.

All warranty returns must be inspected by a representative of the manufacturer, which may increase lead times on replacing, repairing or refunding the product. We always do whatever we can to expedite this process, and will always represent our customers interests with the manufacturer.

Warranty returns will vary in response time, depending on whether the product is being repaired, or replaced. We will always do our best to keep you informed on the progress of any warranty claim.